Privacy policy
We process the data needed to manage purchases, delivery, customer support and security and, only with the appropriate settings or consent, measurement and advertising.
Merchant details
- Trading name
- PosturalEase
- Owner
- Adria Aguilar Mínguez
- Business type
- Sole trader (individual)
- Tax ID
- 23846904K
- Address
- Carrer del Degà Sanfeliu 16, 46120 Alboraia, Valencia, España
- Contact
- soporte@posturalease.com
- Phone
- +34 637 671 270
- Customer service hours
- Monday to Friday, 09:00-18:00 (Central European Time)
Data we collect
- First name, last name, email, phone number and shipping address.
- Order information, products, amounts and payment status.
- Order code, email, rating and review text when you voluntarily publish a verified review.
- Basic technical data such as language, device, security logs and cookie preferences.
- Measurement and advertising attribution data only when the relevant tools are enabled in line with your choices.
Purposes and legal bases
- To manage the order, payment and delivery because this is necessary to perform the purchase.
- To handle questions, exchanges and returns and send communications related to the order.
- To verify the purchase and publish the review you submit with your first name and last-name initial, based on your consent.
- To comply with applicable accounting, tax, consumer and security obligations.
- To analyse use of the site or measure campaigns only where the required legal basis and consent settings are in place.
Providers and third parties
- Stripe processes payment; this website does not store full card details.
- Supabase may be used to store orders and Resend to send transactional messages.
- Google Analytics and Google Ads will only be used if enabled and in line with the applicable consent preferences.
- Each provider receives only the data needed for its role and may process it under its own policy and any safeguards applicable to international transfers.
Retention
- Order data is retained for the time needed to provide the service and meet legal obligations.
- Support enquiries are retained while they are handled and for a reasonable period needed to keep a record of the assistance provided.
- Reviews are retained while published or until you request their removal, without prejudice to applicable legal retention periods.
- Analytics, advertising and consent data is retained according to each tool's settings, the stated purpose and applicable legal periods.
Your rights and contact
- You may request access, correction, deletion, objection, restriction or portability where applicable.
- You may withdraw consent at any time without affecting processing carried out before withdrawal.
- To exercise your rights, use the support email shown on the site and provide the information needed to identify your request.
- You may also lodge a complaint with the competent data protection authority.
Security and automated decisions
- We apply reasonable technical and organisational measures to limit unauthorised access and loss of information.
- We do not plan to make decisions with legal effects based solely on advertising profiles.