Terms of purchase
These terms explain the purchase, payment, delivery, support and return process for products offered on the site.
Merchant details
- Trading name
- PosturalEase
- Owner
- Adria Aguilar Mínguez
- Business type
- Sole trader (individual)
- Tax ID
- 23846904K
- Address
- Carrer del Degà Sanfeliu 16, 46120 Alboraia, Valencia, España
- Contact
- soporte@posturalease.com
- Phone
- +34 637 671 270
- Customer service hours
- Monday to Friday, 09:00-18:00 (Central European Time)
Order and payment
- Products, variants, quantities and prices are reviewed before continuing to payment.
- Prices are shown in USD and the final total is presented before payment is confirmed in Stripe.
- Standard shipping is included when this is stated on the product page and order summary.
- The order is confirmed when payment is validated and the corresponding confirmation is sent.
Availability
- Our catalog is subject to availability.
- Products marked as out of stock cannot be purchased.
- If an availability issue arises after payment, we will contact you to explain the available options, including a refund where appropriate.
Shipping and delivery
- Estimated standard delivery is 5-8 days.
- Times are estimates and may vary because of destination, public holidays or carrier incidents.
- The buyer must provide a complete address and contact details and check for errors before payment.
- The detailed shipping and return conditions form part of these terms.
Product information and use
- Product pages describe materials, measurements, variants and intended use using the available information.
- Choose the size, side or resistance by following the information on each product page.
- Colour appearance may vary slightly depending on the screen or photographic lighting.
Customer support
- Email support@posturalease.com or call +34 637 671 270 for questions about orders, exchanges or returns.
- Customer service is available Monday to Friday, 09:00-18:00 Central European Time, with email replies usually within 1-2 business days.
- Keep the order number to help us identify your request.
Consumer rights and liability
- Nothing in these terms limits mandatory rights granted by applicable consumer law.
- Issues involving an incorrect, damaged or non-conforming product will be handled under applicable law.
- Any dispute will be subject to the law and competent bodies determined by consumer protection rules.