Shipping and returns
Find estimated delivery times, the return request process and how order issues are handled here.
Merchant details
- Trading name
- PosturalEase
- Owner
- Adria Aguilar Mínguez
- Business type
- Sole trader (individual)
- Tax ID
- 23846904K
- Address
- Carrer del Degà Sanfeliu 16, 46120 Alboraia, Valencia, España
- Contact
- soporte@posturalease.com
- Phone
- +34 637 671 270
- Customer service hours
- Monday to Friday, 09:00-18:00 (Central European Time)
Shipping
- Standard shipping is included for orders placed through this store.
- Estimated delivery is 5-8 days.
- Times may vary because of destination, public holidays or carrier incidents.
- We will send confirmation when the order is registered and any available shipping updates.
Return period
- You have 30 days from delivery to tell us that you wish to return a product.
- Email support with the order number and the items you want to return.
- We will provide the instructions and return address before you send the parcel.
- Do not send products to an address other than the one provided by support.
Product condition and exceptions
- Return the complete product and, where possible, its packaging and accessories.
- Handling needed to check features, size or operation should not go beyond what would reasonably be done before buying in a physical shop.
- Any legal exception to the right of return will apply only where relevant and properly disclosed.
Costs and order issues
- For a voluntary return, the customer chooses the carrier and pays the return shipping cost; we do not charge any additional restocking fee.
- If you receive an incorrect or damaged product or an issue attributable to the order, the store pays the return shipping cost. Contact support and attach the information needed to review it.
- Issues attributable to the order will be handled in line with applicable consumer rights.
Refunds
- A refund is processed after the return is received and reviewed or when sufficient evidence is available for the case.
- The same payment method will be used where possible, and the refund will be processed within 7 days after the return has been received and reviewed, without limiting any more favorable statutory deadline.
- The time before the amount appears in the account may also depend on Stripe and the payment provider.